Get Fast Solutions: Your Guide to Effective Support

Why Support Tickets Work Better ✓

When technology issues arise, you need solutions quickly. While we're always available by phone when necessary, support tickets are your best path to a swift resolution. They allow you to provide all the essential details we need to solve your problem efficiently.

Phone conversations, though helpful at times, often miss important information. When you include specific details directly from your Shed Suite account in your ticket, you give us exactly what we need to address your issue promptly.

How to Create a Support Ticket ?

There are two simple ways to create a support ticket:

  1. Email support@shedsuite.com - this will automatically create a support ticket
  2. If you're already logged into Shed Suite, click 'Tech Support' on the left navigation menu and then 'Submit a ticket' on the right side of the page

What to Include in Your Support Ticket ?

For the fastest resolution, please include:

  • Customer name
  • Serial number
  • URL where the problem occurs
  • User role experiencing the issue (admin, driver, dealer, etc.)
  • Clear description of what isn't working
  • Step-by-step details of how the issue occurs

Our Support Approach ?

We prioritize well-documented support tickets over phone calls. While we're happy to speak with you when needed, detailed tickets allow us to begin working on solutions immediately.

We respond quickly to all support requests during business hours (9:00 AM-5:00 PM Eastern Time, Monday-Friday).

Examples of Helpful Communication ✏️

Less Helpful: "Is Shed Suite working today? It seems like it's not working."
More Helpful: "My inventory page isn't loading. I can select inventory on the order form, but the inventory tab appears blank."

Less Helpful: "I am getting the spinning wheel of death, please fix!!!!!"
More Helpful: "When I click on Configuration > Building Addons, the system continuously loads and never displays the content."

By providing these specific details, you help us identify and resolve your issue more efficiently.