PCI compliance, or Payment Card Industry Data Security Standard (PCI DSS) compliance, is a set of security standards designed to safeguard credit card transactions and protect sensitive cardholder data. Its purpose is to ensure that organizations that handle, process, store, or transmit credit card information maintain strong security measures to prevent data breaches, fraud, and unauthorized access. PCI compliance helps maintain customer trust, reduce the risk of financial losses, and promote a secure environment for electronic payment transactions.

We've put in significant effort to streamline this process for our merchants. Upon receiving an email notification or noticing a non-compliant account status in your "My Accounts" section, just click on the respective account. You'll then be directed to a questionnaire. Prior to moving forward, ensure you've chosen the top option, as it will guide you to the appropriate questionnaire tailored to all Shed Suite merchants.

If you run into any issues, feel free to reach out to SecureTrust, the company responsible for PCI compliance on behalf of CardConnect. When you contact them at 877.257.0239, be ready with your Merchant ID number associated with the account you need assistance with.